OPERATIONAL CALM

FOR GROWING E-COMMERCE BUSINESSES

SERVICES

Practical ops for growing businesses

E-Commerce Operations

When growth starts stressing the system.

Growth changes how the business needs to run, and the systems don’t always keep up.

  • I keep order flow working cleanly across online sales, retail, and fulfillment.
  • I implement POS operations across multiple retail locations and integrate them into daily operations.
  • I establish operational workflows that keep day-to-day issues from stalling momentum.

Shopify Platform

Store complexity increases as things scale.

Routine store changes add up. Keeping pricing, inventory, access, and content aligned gets harder as the business evolves.

  • I structure how the Shopify store behaves as products, customers, and rules change.
  • I keep inventory, content, and automation inside Shopify accurate as updates accumulate.
  • I make platform-level decisions with an eye on how they affect downstream systems.

Financial Operations

The picture starts to blur.

As sales, payouts, and POS activity increase, the numbers can stop reflecting reality.

  • I align how sales move from different channels into the books so financials reflect reality.
  • I manage processors, payouts, refunds, and fees so money moves consistently across systems.
  • I establish reconciliation and close workflows that hold up as systems and volume change.

Technical Integration

Stability comes from how systems interact.

With multiple systems in place, the business becomes more dependent on how everything fits together and runs smoothly.

  • I structure how systems work together so scale and change don’t create instability.
  • I manage cross-system dependencies and data paths that affect behavior beyond any single tool.
  • I make decisions with the full system in mind, protecting integrity as complexity increases.

Result

The business runs with fewer surprises. Day-to-day operations, systems, and numbers are easier to manage and trust.

WORK

Work in practice

CASE 1 — Shopify → QuickBooks Integration Cleanup

Failure mode

Sales, refunds, fees, and payouts were hitting QuickBooks through inconsistent paths, so clearing accounts grew and the financials stopped being trustworthy.

Intervention

  • Rebuilt the Shopify–QuickBooks integration so orders, refunds, and fees posted consistently
  • Corrected account mapping so sales posted consistently and financial reporting stabilized
  • Added validation checkpoints to catch issues before month-end
  • Documented workflows and handoff so accuracy was maintained as activity scaled

Outcome

Financial reporting stabilized as activity scaled, eliminating ongoing cleanup and reducing founder involvement.

CASE 2 — Multi-Location POS Sync Stabilization

Failure mode

Inventory drifted between online and retail as inventory changes accumulated inconsistently across systems.

Intervention

  • Traced how inventory changed across online orders, in-store sales, and manual adjustments
  • Corrected sync rules so inventory updates applied consistently
  • Standardized how inventory changes were recorded across locations
  • Added a simple test step to catch drift before it reached customers

Outcome

Inventory became reliable, aligning system availability with actual stock, preventing overselling online, and ensuring retail locations had access to high-demand products.

CASE 3 — Multi-Location POS Implementation and Operational Design

Failure mode

Retail operated without a point-of-sale or inventory system, making it impossible to track what was coming in, what was going out, or which products were actually selling, leaving the business without visibility into inventory movement, item-level sales, or cash flow across locations.

Intervention

  • Defined how retail sales, inventory, and cash needed to function as a system, independent of POS technology
  • Designed the retail operating model from first principles so sales, inventory, and cash followed one coherent system
  • Anchored retail operations in a POS system capable of supporting item-level sales, inventory movement, and cash tracking
  • Established standardized workflows for intake, sales, adjustments, and reconciliation across the entire retail operation
  • Documented decision rules, daily procedures, and edge cases so the system remained reliable after rollout

Outcome

Retail operations gained a POS-backed operating view that tied sales, inventory, and cash to real transactions, enabling informed reordering, pricing, and performance decisions.

APPROACH

Steady execution, under pressure

CONTACT

Get in touch

Share what you’re working on, what systems are involved, and what you’re trying to accomplish.

I’ll reply and we’ll take it from there.

Start Here

Reach out anytime.

Email: suzi@radpurpose.com

I typically respond within one business day.